IT Managed Services
CIAExperts provides comprehensive IT support services to several organizations across the globe. We are Microsoft certified Small and Medium sized business experts.
 
Whether you require server & desktop management in a high volume mission critical environment or need remote IT support, we can provide you with a solution that will help your business run smoothly. Our years of practical IT experience combined with in-depth knowledge and trained personnel can help you simplify the management of your resources, improve performance and reduce operational costs.
 
With our flexible service delivery model you can choose from a range of options, from monthly contracts to multi-year partnerships, and define your own terms of service. Our services are offered at a fixed rate so there are no hidden costs and no surprises.
 
Contact us today to discuss how we can help you with your IT needs. Consultation is free and we will provide you with a detailed plan for meeting your current and future needs.
 
Remote Server Administration, Management & Support
Server performance optimization to maximize throughput for its specialized purpose, health check, management of services running on the server, log of uptime/downtime, performance upgrade recommendations based on load and usage.
 

Patch Management, Diagnostics & Troubleshooting
OS and software updates for all resources on the network including servers, workstations, laptops, mobile devices, routers/switches etc.

Virus Protection & Antivirus Updates
Set-up and configuration of network antivirus software, email virus security, spam protection and firewall security.

Connectivity Services
Configuring of dial-up, ISDN, ADSL, broadband business connections, VPN, routers, firewalls, VLAN, VoIP.

Hardware Procurement, Installation & Maintenance
PC hardware and software configuration
Computer maintenance and fault finding,
LAN network cabling and testing

Network Management & Administration
Full Networking Support: Server setup, LAN/WAN installation and configuration, TCP/IP and internet/intranet LAN Network System Administration, configuration and technical personnel training Networking troubleshooting, PC desktop security and remote computer access for executives and staff Systems evaluation reporting and IT recommendations.

Backup Planning & Offsite Backup
Configuration of data backup systems and remote data backup services. We provide you the flexibility to define your backup time and frequency preferences.

Disaster Recovery & Business Continuity Planning
Disaster Recovery
Disaster can strike anytime, causing significant damage to your business and information assets. Productivity and continuity can suffer if your people and clients cannot access the information they need. Working with CIAExperts can help you minimize the damage caused by such failures. We will provide you with a new server (with a mirrored environment if agreed upon) as soon as we are informed of the event to ensure information systems availability. We will recover your information from backups and rebuild your server in as little as 24 hours.
Business Continuity Solutions
 In the case of an adverse event, CIAExperts can ensure seamless operations continuity and information availability for your business while we help you recover. We will maintain a mirrored backup of your live environment, so that as soon as your servers go down, the backup servers step in. This switch is invisible to your users and applications, so normal operations continue on the backup environment until your production servers are recovered.

Information Security
Information and information systems protection from unauthorized access, use, disclosure, disruption, modification, or destruction. Data and services confidentiality, integrity and availability. Risk Management to identify the vulnerabilities and threats to your information resources, calculate potential impact of each threat, recommend control measures and evaluate the effectiveness of each measure.

Network Migration from old OS to new environment
Comprehensive Operating System support: (Unix, Linux, Novell, Microsoft, Citrix server)

All commonly used Servers, Tools and Utilities
Installation, configuration and support for Windows Server, Exchange, SQL Server, including full migration and upgrading server systems.
Installation and configuration of Web servers, intranets and e-commerce systems.

24/7 IT Call Center & Help Desk
Dedicated Account Managers
Guaranteed Issue Resolution within 1 Business Day

CIAExperts can help you get more out of your existing infrastructure and minimize downtime while ensuring seamless operations and dependability. We provide a combination of remote and on site IT managed services so you can:
• Minimize downtime while saving time and money.
• Reduce costs with CIAExperts fixed charges with no risk or long-term tie-in.
• Prevent problems with continuous maintenance and monitoring.
• End User support portal. An engineer will be able investigate remotely any issue and take control of a clients machine if needed.
• Easy to follow graphical monthly reports to prove the value.